Frequently Asked Questions



GENERAL
Where is the shop? Is there parking available?
We have moved! Our shop is now located in Didsbury Village, South Manchester. Click here for directions.
Customer parking is available at the front of the shop as well as on nearby roads and public car parks.

Can I try an instrument/mouthpiece in the shop?
Yes! We encourage you to come and play any instrument, mouthpiece, mute you are thinking of buying to ensure it is right for you. Our specialist staff will be able to set you up in our dedicated practice room and answer any questions you may have. Please bring your existing instrument/mouthpiece if available plus any consumables (reeds etc.).
We regret that we are unable to offer trials of strings, reeds and other consumable products.

Do you sell second hand instruments?
Yes! We are always interested in any second hand instruments you may be wishing to sell and can sometimes offer a part exchange on new purchases. Please bring them in for assessment and valuation with one of our expert staff. Second hand items are not listed online so please call for exact availability.

Can I hire an instrument?
We are currently unable to offer a pure rental scheme, however we have several purchasing schemes available including the Assisted Instrument Purchase Scheme and a Lease Purchase Scheme.
For students under 18 and those between 18-25 we now offer the Take it away 0% finance scheme (interest-free credit); an Arts Council England initiative via V12 Retail Finance.
Please see our Student Start Up Schemes for more information.

Do you price match?
We aim to price match on like for like products where possible. If you have a price match request please submit it via our web form.

How do I look after my instrument?
Our Instrument Repairs section has some specific guides for maintaining and cleaning your instrument. If your instrument is not listed or you would like further advice our team will be happy to help.



ORDERS AND SHIPPING
How can I pay?
For your security we currently only accept payments through our website. For schools and music services, please contact our sales team for further details.

Is ordering online secure?
Yes! We have two secure payment options provided by Realex Payments (Card Payments) and also PayPal.

I had problems when I was trying to order, what do I do?
Please contact our orders department who will investigate. If you have experienced any error messages please pass these on to help us establish the problem.

Do you ship internationally?
Yes! We ship instruments and accessories all over the world. Delivery charges can be found on the product item page under "Delivery Costs".

The item I want says low or out of stock. Can I still order it?
If an item is out of stock we will order it from our supplier on request and dispatch it as soon as possible. Items saying Out of Stock will either be awaiting a resupply or will be ordered upon request. If an item says Low Stock please get in touch to confirm exact availability as items are often received or dispatched before being reflected on the website.

I have not yet received my goods, what is the status of my order?
If you have an account with us, you can log in to check the status of an order. Otherwise please contact one of our sales team on 0161 445 4466 or email us at orders@alangregory.co.uk, quoting your order number in the message.

I have received my order but the item is damaged. How do I return it?
If the item is damaged or not functioning as expected please contact us straight away and describe the problem. We ask that you return the item to us through the Royal Mail 2nd class service or if the item is too large and must be sent by courier, please contact us for a returns label.
When posting the item, please include its original box or packaging and ensure it is adequately protected during its return journey. Once the item is received by us we will either send a replacement if available or issue a refund if requested. Return postage costs will only be reimbursed for the above service.

My item(s) have been shipped but I haven't yet received them.
For smaller items, please allow 2-3 working days after shipping confirmation before delivery. If you are still to receive your item after this date please contact our orders department for further instructions. Large or valuable items will generally have a tracking number that can be provided if necessary and are sometimes sent by courier for 1-2 day delivery.



RETURNS
Can I try an item before returning it?
If possible please come and try and item in the shop before purchasing. Any items sent on an approval basis must be agreed with our sales team prior to purchase. It is your responsibility to look after the product and any items returned must be in their original packaging and unmarked. All items must be purchased through our website and refunded upon return and we may charge a restocking fee. We are unable to cover the return postage costs for items on approval.

How long do I have to return an item?
If you need to return an item you must let us know within 14 days of receiving it. Please call our sales team to discuss the reason for return and the best way to post it back to us. All returns must be returned in their original packaging and be securely packed for the return journey. Consumable items such as reeds and strings are not able to be returned once opened/used.

I have received my order but have changed my mind or need something else. Can I return or exchange the item?
We gladly accept returns or exchanges if your circumstances have changed. Please call one of our sales team to discuss the return and for advice on alternative products. All returns must be returned in their original packaging and be securely packed for the return journey. Consumable items such as reeds and strings are not able to be returned once opened/used. Unfortunately we are unable to cover any return postage costs.
 
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